We understand that different countries use different sizes for lingerie, making shopping for bra's and briefs sometimes a little confusing.
Our size guides below offer guidance on the equivalent to the Website/UK size displayed in the Ouh La La store in France, Europe, USA, Australia & Japan
Remember we also offer free refunds/returns to allow you to shop with confidence.
If you have any questions do not hesitate to ask us at firstname.lastname@example.org
Lingerie Back Sizes
Cup Sizes Guide
|E||DD||E||E||DD or E||DD or E||F|
|F||E||F||F||DDD or F||DDD or F||G|
|G||F||G||G||DDDD or G||DDDD or G||H|
|H||G||H||H||DDDDD or H||DDDDD or H||I|
Briefs Size Guide
You’ll look and feel your best in a bra that’s designed to fit your figure and complement your outfit. View our Bra Style Guide and Bra Fitting & Care Advice to help you find a bra to make you feel confident and comfortable all day long.
To look and feel your best in any outfit, you need to start with good underwear. The right knickers can elongate your legs, flatter curves and minimise a tummy. View our Briefs Style Guide to help you find your perfect pair.
Shipping & Delivery
We use Royal Mail to despatch your beautiful lingerie both within the UK and internationally. All deliveries are tracked and require a signature upon receipt of the delivery to ensure your lingerie arrives in perfect condition.
Once the order is despatched we will email you to let you know and provide the tracking number, so you can keep updated with its progress across the globe.
All packaging is paper and cardboard (no plastic) meaning it is 100% recyclable.
UK - Postage is free for all UK orders over £90.
Postage is £4.20 for all UK orders under £90.
Delivery times vary but should not take longer than 1-5 working days from when it is sent.
Europe - Postage is free for all European orders over £150.
Postage is £10 for all EU orders under £150.
Delivery times vary but should not take longer than 2-7 working days from when it is sent.
Rest of the World - Postage is free for all international orders over £250.
Postage is £15 for all orders outside Europe under £250
Delivery times vary but should not take longer than 3-10 working days from when it is sent.
Contact Us about your order
If you do not receive your Ouh La La order within the time limit specified above, please email us on email@example.com.
We will look into the status of your order and get back to you. We are committed to replying to your email within 24 hours.
Super Easy Refunds, Returns & Exchanges
Ouh La La is 100% committed to customer satisfaction!
We also fully understand that a bra must both fit perfectly and look great. So with that in mind, you may return any item within 30 days of purchase - no questions asked and receive a full refund. We do NOT charge restocking or admin fees.
1. Email firstname.lastname@example.org or call 01444 455123 informing us that you wish to return your order.
2. We do not accept returns after 30 days from shipping date. For Christmas gifts purchased during December onwards, the returns period is extended to 45 days.
3. For a return/refund:-
- The lingerie must be in perfect condition, in its original packaging, with its labels still on and never been worn. Any product returned that has been damaged or washed will not be refunded or exchanged.
- When trying on your Ouh La La purchase please avoid make up or lotions coming into contact with them. Please also make sure that bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
4. Your refund will be processed immediately once we have received your returned item in store. We will credit your account using the payment method chosen when purchasing.
5. To return your product, you should mail your product to: 15 The Broadway, Haywards Heath, West Sussex RH16 3AQ, UK. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For exchanges, simply email us the item you wish to exchange your return for. We will notify you by email of the availability of the new item, and of any balance to refund/pay before any order is made.
Canceling an Order
Please contact Ouh La La as soon as possible. If your order is not yet shipped we will immediately refund your payment. If we have shipped we will refund your payment as soon as the lingerie is received back in store.
Gift Wrapping and Personalised Message
For only £2.50 you can receive your lingerie purchase beautifully gift wrapped for a loved one, with a handwritten personalised message.
Whether you chose a stunning lingerie set or an elegant piece of nightwear, each purchase will be lovingly wrapped in tissue paper, placed in an appropriately sized gift box, with your personalised message inside and decorated with pink ribbon.
The gift box is then wrapped in brown paper for delivery. Just remove the paper and you have the perfect present all wrapped up.
Just select the gift wrapping service on the product page. Please note the gift wrapping service is non-refundable.