Simple Refunds and Exchanges Process

We are dedicated to 100% customer satisfaction and fully understand that a bra must both fit perfectly and look great. With that in mind, you may return any item within 30 days of shipping - no questions asked and receive a full refund, or an exchange should you wish. We do not charge restocking or admin fees.

Refunds

Sometimes you’re just not in love with what you purchased - and that’s fine! If you change your mind we will gladly refund the purchase price or exchange them, subject to the following conditions:

  1. Items must be returned within 30 days of the shipping date
  2. All returned items must be in perfect condition, in its original packaging, with its labels still on and never been worn. Any product returned that has been damaged or washed will not be refunded or exchanged. When trying on your Ouh La La purchase please avoid make up or lotions coming into contact with them. Please also make sure that bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
  3. Refunds will be processed and payments returned to the original form of payment unless an exchange or gift card is requested.
  4. Customers are responsible for shipping return and exchange items to Ouh La La, including the cost of shipping.
  5. A return label is included with every order.
  6. We process your refund immediately the lingerie arrives back in the store/warehouse.

Follow our guide on how to request a refund

Exchanges

If you wish to exchange a purchase, we will be happy do so, subject to the following conditions:

  1. Items are returned within 30 days of the shipping date
  2. All returned items must be in perfect condition, in its original packaging, with its labels still on and never been worn. Any product returned that has been damaged or washed will not be refunded or exchanged. When trying on your Ouh La La purchase please avoid make up or lotions coming into contact with them. Please also make sure that bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
  3. Customers are responsible for shipping return and exchange items to Ouh La La, including the cost of shipping.
  4. A return label is included with every order.

Follow our guide on how to request an exchange

Faulty returns

We want our customers to be 100% satisfied with their purchase, but on very rare occasions the products can be faulty, wrongly described or different from the sample shown. 

Please follow the returns process for this and add a note explaining the situation. We may email you or phone you for further information.

Return shipping costs may be refunded on faulty items only if the customer provides proof of the shipping amount.

Cancelling an order

Please contact us as soon as possible. If your order is not yet shipped, we will immediately refund your payment. If we have shipped, we will refund your payment as soon as the purchase is received back in store.

Contact us

Telephone: +44 (0)14444 455123
Email: sales@ouhlala.co.uk